Terms & Conditions
Last Updated: 10th October, 2026
Welcome to MetroXperts. These terms and conditions (the “Terms”) outline the rules and regulations for using the services provided on our website, https://metroxperts.in/, as well as the MetroXperts mobile application (together referred to as the “Platform”). Any services you discover, book, or access through this Platform are collectively known as the “Services”.
Please note that these Terms also incorporate our Privacy Policy, which you can review at https://metroxperts.in/privacy-policy. From time to time, we may also introduce additional guidelines, rules, or policies (referred to as “Supplemental Terms”). Both the Privacy Policy and any Supplemental Terms are considered a core part of this agreement. If there is ever a situation where these main Terms conflict with the Supplemental Terms regarding a specific service, the Supplemental Terms will take priority.
By using our Platform, you are entering into a legally binding contract with MetroXperts (“MetroXperts”, “we”, “us”, or “our”). This agreement applies to you whether you are an individual using the platform for yourself, or a legal entity booking professional services (“Pro Services”) on behalf of end-users (“you” or the “Customer”). By accessing our Services, you confirm and guarantee that you are of legal age and have the full capacity to accept these Terms. If you are using our Services on behalf of someone else or a business entity, you represent that you have the absolute authority to bind them to this agreement.
Whenever you use our Services, it signifies that you have carefully read, fully understood, and agreed to be bound by these Terms, including any future updates or modifications we might make. These Terms completely replace any previous written or verbal agreements we may have had with you. If you do not agree with these Terms, or feel you cannot comply with the rules outlined here, we kindly request that you do not use our Platform or Services.
1. Services
(A) What We Do: MetroXperts provides a digital Platform designed to help you easily discover, arrange, and schedule various home-based services. These services are delivered by independent, third-party Xperts, whom we refer to as "Service Professionals." Our primary role is to connect you with them. As part of our service, we also handle the payment process, ensuring that the money you pay is securely collected and transferred to the Service Professionals for the work they perform.
(B) Pro Services vs. Platform Services: It is important to clarify that the actual work performed by the Service Professionals in your home is called "Pro Services." Our "Services" only refer to the MetroXperts platform and technology used to book them. MetroXperts does not perform the Pro Services ourselves. The Service Professionals are entirely independent—they are not our employees, agents, contractors, or official partners. Therefore, they take full responsibility for the quality of the Pro Services they deliver, and they do not have the authority to legally represent or bind MetroXperts in any way.
(C) Personal Use & Location Constraints: Unless we have a separate, written agreement with you, the MetroXperts Platform is strictly for your personal, non-commercial use. Currently, our Platform is intended for use exclusively within India. Should you choose to access or use our Platform from outside of India, you automatically agree to abide by the MetroXperts terms and conditions that apply to that specific region.
(D) Brand Ownership: The Services provided on our Platform may be offered under various brand names that are owned by, or legally licensed to, MetroXperts and our affiliated companies.
(E) Communication & Updates: To give you the best experience, we need to stay in touch. By using MetroXperts, you agree to receive communications from us via SMS, email, or WhatsApp. This includes important updates about your bookings, platform features, and occasional promotional offers. You always have the freedom to opt out of marketing messages by updating your app settings or by writing to us at support@metroxperts.in. However, please note that opting out of essential communications might affect our ability to manage your bookings smoothly.
(F) Identity Verification: Your safety and security are our top priorities. Because of this, there may be times when we ask you to provide valid proof of identity before you can book or receive a Pro Service. By using the Platform, you agree to cooperate with these requests. If you decline to provide verification, we may have to temporarily restrict your access to certain Services.
(G) MetroXperts Credits and Promotional Codes:
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(i) From time to time, MetroXperts may offer promo codes that can be redeemed for account credits ("MetroXperts Credits"), discounts, or other exciting benefits. These are always subject to the specific terms attached to that particular promotion.
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(ii) When using MetroXperts Credits, you agree that: (1) you will use them legally and only for their intended purpose; (2) you will not copy, sell, or share these codes publicly unless we give you explicit permission; (3) we hold the right to disable or cancel these credits at any time, for any reason, without liability; (4) credits hold no real cash value and cannot be exchanged for cash; and (5) they may come with an expiration date.
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(iii) We reserve the right to offer special MetroXperts Credits to specific users. Because of this, different users might see different final prices for the exact same services based on the promotions currently active on their accounts.
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(iv) If we reasonably suspect that MetroXperts Credits were obtained, shared, or redeemed through error, fraud, illegal activity, or in violation of these Terms, we reserve the right to deduct those credits and remove any benefits gained from them.
2. Account Creation
(A) Getting Started: To book any services, you will need to register and set up a personal account on the MetroXperts Platform. During this quick registration process, we will ask you for a few basic details, such as your active mobile number. Please note that you must be at least 18 years old to register and use our platform.
(B) Keeping Your Information Accurate: By creating an account, you promise that all the personal details you provide are completely true and correct. If anything changes later on, like getting a new phone number, it is your responsibility to quickly update your profile so we can keep your bookings running smoothly.
(C) Account Security: Your account safety is entirely in your hands. You are the only person responsible for keeping your login details private and secure. If you ever suspect that someone else has gained access to your account or if you notice any suspicious activity, you must notify the MetroXperts team right away.
(D) Responsibility for Account Activity: Whatever happens under your account is your responsibility. This rule applies even if a friend or family member uses your device to book a service. MetroXperts cannot and will not be held responsible for any loss or trouble caused by unauthorized access to your profile.
(E) Staying Connected: When you sign up, you give us permission to send you important updates. This includes text messages or emails regarding payment requests, general information about how our platform works, exciting promotional offers from MetroXperts and our trusted partners, and any other updates that help improve your overall experience with us.
3. User Content
(A) What You Can Share: Our platform includes interactive features that let registered users post comments, reviews, suggestions, and feedback. We refer to all of this as User Content.
(B) Honest Reviews: To maintain high quality service, we might ask you to review our professionals, and they have the right to review you as well. Please ensure all your feedback is honest and accurate. We use these reviews to keep our community safe and professional. If we find that someone is not a good fit for our community, MetroXperts holds the right to cancel their registration and remove them from the platform.
(C) Permission to Use Your Content: By posting content, you give us a worldwide, permanent, and royalty free permission to use, share, modify, and display it. We primarily use this content to improve our platform, run promotions, or fulfill legal requirements in front of authorized courts.
(D) Waiving Moral Rights: You agree not to make any claims against us regarding moral rights related to the content you share on our platform.
(E) Content Removal: MetroXperts reserves the right to remove or hide any user content without prior notice if we believe it violates our community rules.
4. Consent to Use Data
(A) Privacy Policy: We collect and process your personal data to give you the best experience possible. You can read the full details on our website at https://metroxperts.in/ to understand exactly what information we collect and how we protect it.
(B )Sharing for Better Service: Along with the permissions mentioned in our Privacy Policy, you allow us to share your details with our trusted partners and affiliates. We analyze this data to spot trends, improve platform efficiency, and offer you exciting new deals and beneficial schemes.
(C)Legal Requirements: If law enforcement agencies or government bodies require us to share your information for legal proceedings, we are legally obligated to comply and will share the necessary data with them.
5. Bookings
(A) Placing an Order: You can request various professional services at your preferred time based on availability. Just follow the simple steps on our platform. We will do our absolute best to find a qualified expert for your requested time slot. If someone is incredibly unavailable, we will reach out to help you find an alternative time.
(B) Booking Confirmation: After you request a service, we will send a confirmation via SMS, email, or a push notification. Once a specific professional is assigned to your booking, you will receive another notification. After confirmation, you will need to complete the payment as indicated on the app.
(C) Cancellations: If you cancel a booking before it is officially confirmed on the platform, we will not charge you anything. For other cancellations, our standard cancellation fees will apply.
(D) Finding a Substitute: If your assigned expert becomes unavailable or cancels last minute, we will quickly arrange a replacement from our trusted network of registered professionals.
6. Pricing, Fees & Payment Terms
(A) Platform Fees: MetroXperts holds the right to charge fees for the various services and premium features you use on our platform.
(B) Service Charges: When you book an expert, you are required to pay the amount shown during checkout. This total includes the cost of the actual service, any extra work you request, out of pocket expenses for materials, and a convenience fee for our platform. Your final bill might also include a safety fee, warranty fee, or welfare fee.
(C)Payment Methods: You can easily pay via credit card, debit card, UPI, net banking, or cash after completion, depending on availability in your area. Please note that cash payments might not always be available.
(D) Price Changes: Prices can fluctuate. During times of extremely high demand in specific areas, charges might increase substantially. By using our platform, you agree to pay the final charges incurred on your account. All payments are final and non refundable unless local laws dictate otherwise.
(E) Payment Gateways: We use secure third party payment processors for online transactions. We are not legally responsible for any errors made by these processors, but if a payment fails, your debited money will be refunded according to their specific policies.
(F) Subscriptions and Plans: We occasionally offer premium membership plans or prepaid service bundles. These come with their own specific rules regarding validity and refunds, which automatically become part of this agreement when you purchase them.
(G) Tipping is Optional: We never take a cut of your tips. Giving a tip to your service professional is entirely voluntary and highly appreciated, but you are under no obligation to do so.
7. Customer Conduct
(A) Zero Tolerance for Discrimination: MetroXperts strictly prohibits any form of discrimination against our experts based on religion, race, caste, gender, age, or sexual orientation. You absolutely cannot refuse a service based on these protected characteristics.
(B) Respect and Safety: Please treat every professional with kindness and courtesy. You must provide a clean, safe, and appropriate environment for them to work. If a customer is abusive or provides an unsafe workspace, the expert can refuse to work, and we may permanently limit your access to our platform.
(C) Your Liability: You are fully responsible if you discriminate against an expert or fail to provide a safe location. You must also honestly disclose any health or safety risks in your home to both MetroXperts and the visiting professional.
(D) Reporting Bad Behavior: If a professional acts inappropriately, disrespectfully, or breaks the law, please report the incident immediately to grievanceofficer@metroxperts.in within 48 hours so we can take strict action.
8. Third Party Services
(A) External Links: Our platform might contain links to websites, documents, or services run by other independent companies. You use these external services entirely at your own risk.
(B) No Guarantees: We do not guarantee the accuracy or safety of any third party services. If you choose to use them, you are bound by their specific terms and privacy policies, not ours.
9. Your Responsibilities
(A) Honest Information: You promise that all the details you share with us are completely true and correct. If your information changes, you must update it immediately. We are not responsible for any losses that happen because you provided incorrect or misleading details.
(B) Legal Cooperation: If someone takes legal action against us because you broke these terms, you agree to fully cooperate and help us defend ourselves.
(C) Content Rules: You promise that any content you post belongs to you and does not violate any laws or privacy rights. You also guarantee that your content is free of harmful viruses and does not contain any defamatory, racist, obscene, or illegal material that could harm others or threaten national security.
(D) Platform Restrictions: You must only use our platform legally and exactly as intended. You are strictly forbidden from copying our content, spreading malware, using automated bots to scrape our data, reverse engineering our app, or engaging in fraudulent activities.
(E) No Disruptions: You promise never to engage in any activity that interferes with the smooth digital operation of our platform.
(F) No Hacking: Any attempt to hack into our servers, steal passwords, or gain unauthorized access through illegitimate means is strictly prohibited.
(G) Do Not Poach Experts: You strictly agree not to convince our registered professionals to work for you directly outside of the MetroXperts platform. This rule is crucial to protect the safety, privacy, and livelihood of everyone involved.
10. Our Intellectual Property
(A) Brand Ownership: MetroXperts owns all the rights, titles, designs, and intellectual property behind our platform. We give you a limited, non exclusive, and non transferable permission to use our app and website strictly for booking services.
(B) Using Your Feedback: We love hearing your suggestions and bug reports. By sharing feedback, you allow us to use your brilliant ideas freely without any obligation to pay you royalties or ask for prior consent.
(C) No Extra Rights: Unless specifically written in this document, you do not gain any ownership rights over our brand, technology, or intellectual property just by using our platform.
11. Terms & Termination
(A) Active Agreement: These Terms remain active for as long as you continue to use our platform.
(B) Our Right to Close Your Account: We hold the right to restrict or permanently delete your account at any time. We might take this step immediately if you break our community rules, if you no longer qualify to use our services, or for any valid legal and business reasons. In certain situations, we might provide you with a thirty day written notice before closing your account.
(C)Your Right to Leave: You can stop using MetroXperts whenever you want. Just send an email to support@metroxperts.in to officially request account termination.
(D) What Happens Next: Once your account is closed, your access to our app will expire. However, please note that certain legal clauses regarding liabilities and dispute resolution will naturally continue to apply even after your account is deleted.
12. Disclaimers & Warranties
(A) Service Provided As Is: We provide the MetroXperts platform strictly on an "as is" basis. We do not make any guarantees about the platform being flawlessly perfect or meeting every single one of your personal expectations. Any verbal or written advice you receive from our team does not create a new legal warranty.
(B) Pricing Errors: While we try our absolute best to show accurate prices and service details, occasional pricing errors might happen.
(C) Our Role as a Connector: Please remember that MetroXperts is purely a technology bridge connecting you with independent professionals. We are not legally responsible for how the actual job is performed, any property damage, or any actions taken by the visiting experts. Your service contract is directly with the assigned professional.
(D) Independent Bookings: If you decide to bypass our app and hire a professional directly on your own, you do so entirely at your own risk. MetroXperts will not take any responsibility for such direct dealings.
(E) Quality Guarantees: We cannot absolutely guarantee the reliability or suitability of every single professional on the platform. You accept full responsibility for your choice to use our services.
(F) Handling Complaints: We maintain a proper framework to manage complaints reasonably and in line with local laws to help resolve issues between you and the professionals smoothly.
(G) Liability Limits: MetroXperts, along with our team and partners, will not be held liable for any indirect damages, lost data, service interruptions, or missed business opportunities related to your use of our app. To the absolute maximum extent permitted by law, our total financial liability to you will never exceed the commission we earned on your specific booking, strictly capped at a maximum of INR 10,000 (Rupees Ten Thousand).
13. Indemnity
You agree to protect, defend, and hold MetroXperts, our parent companies, employees, and directors completely harmless from any legal claims, demands, lawsuits, or financial losses including attorney fees. This applies if these issues arise because you misused our platform, broke these rules, or if someone else used your account to violate our terms.
14. Legal Jurisdiction & Resolving Disputes
(A) Governing Law: This entire agreement is governed strictly by the laws of India. Any legal matters or disputes will fall under the exclusive jurisdiction of the courts located in New Delhi.
(B) Arbitration Process: If a serious disagreement arises between us, it will be resolved through confidential arbitration in New Delhi, following the Arbitration and Conciliation Act of 1996. MetroXperts will appoint a single arbitrator. All proceedings will be conducted in English, and the final decision will be binding on both parties. Each party will pay their own legal costs during this process.
15. Sharing Your Grievance
If you have any serious complaints or concerns about our services, you can reach out to our dedicated Support team. We are strictly committed to resolving your issues within the time limits set by applicable laws.
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Email Address: support@metroxperts.in
16. Additional Important Rules
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Updating These Terms: We have the right to update or change these rules at any time. Any updates become effective the exact moment we post them on the MetroXperts app or website. By continuing to use our services after an update, you automatically accept the new rules.
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Modifying Our Services: We can add new features, pause existing ones, or permanently stop certain services without prior notice. We are not liable for any inconvenience this might cause you.
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Severability: If a judge decides that one specific rule in this document is unlawful or cannot be enforced, all the other rules will still remain completely valid and active.
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Transfer of Rights: You are not allowed to transfer, sell, or license your MetroXperts account or your rights under this agreement to anyone else without our written permission. However, we have the right to transfer our business or rights to another company without notifying you.
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Official Notices: For any formal legal notices or documents, please send an email to legal@metroxperts.in.
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Third Party Rights: No outside person or company has any right to enforce the rules written in this agreement.
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Events Beyond Our Control: MetroXperts will not be held liable if we fail to provide our services due to extreme events beyond our control. This includes natural disasters, wars, riots, strikes, severe internet outages, or direct government orders.